Contents of blog copyright Book Dragon's Lair 2009-2017

Just a heads up that I'm going dark for several weeks. I may still update posts/challenges but there will be no new content, not even Thursdays.

My Mom died and I'm taking each day as it comes, plus helping my Dad go through her stuff.

Jan 16 update: Mother-in-law, who I call Mom, is in the hospital for bypass surgery

Feb 19 update: MIL is home now :-D and slowly getting better. I'm still helping my Dad with Mom's stuff but since my brother is out of town, I'm spending 4 nights at his house every week for a month. It's MUCH closer to Dad's and they do meals together and hang out.

Mar 8 update: I'm having a blast with my Dad. MIL has gone back to the hospital

Thursday, January 15, 2015

Spotlight on . . . Win Friends and Customers

Win Friends and Customers
Relationship and Business Success from Empathic Acknowledging
by Lawrence J. Bookbinder Ph.D.   

Publisher: 4444publishing
ISBN: 978-0990775409 
Published: November 2014  
genre: nonfiction
148 pages

format available: trade paperback, ebook


About the book:

Win Friends and Customers teaches readers the basics of how to listen with empathy and acknowledgements ­ it doesn¹t take an expert to derive valuable benefits from this method presented by author Lawrence J. Bookbinder.  A businessman who listens with empathy and acknowledgements when talking with a customer could increase sales of his product. A wife who listens in this manner when talking with her husband could enhance the affection between them.  This practice is applicable on both levels ­ the professional and the personal.

Readers might benefit in the following areas:
  • Emotional closeness with loved ones
  • Successful discussions with customers about their complaints
  • Pleasure from hearing a friend enthusiastically describe a rewarding experience
  • Sales of their products or services
  • Good relationships with people whose lifestyles are radically different from theirs
  • Constructive discussions with their business partner(s) about disagreements between them

internal use:
First contact: Dec 30
Rebecca Brown/The Cadence Group

format: print
arrived: Jan 15
started review:
Notified Rebecca that review is live:

copyright Book Dragon's Lair 2009-2015

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In accordance to the FTC guidelines, I must state that I make no monetary gains from my reviews or endorsements here on Book Dragon's Lair. All books I review are either borrowed, purchased by me, given as a gift, won in some kind of contest, or received in exchange for an honest review.