Contents of blog copyright Book Dragon's Lair 2009-2017
It's been an interesting year so far. I've lost both my Moms. My mother died in January after a long decline. Soon after, my Mother-in-Law went in for bypass surgery. While her heart healed, other issues zapped her strength and she died April 22.

I may have challenge update posts but I don't know when I'll be posting regularly or when I'll get to visit everyone who is working on the challenges I'm hosting.

Thursday, January 15, 2015

Spotlight on . . . Win Friends and Customers

Win Friends and Customers
Relationship and Business Success from Empathic Acknowledging
by Lawrence J. Bookbinder Ph.D.   

Publisher: 4444publishing
ISBN: 978-0990775409 
Published: November 2014  
genre: nonfiction
148 pages

format available: trade paperback, ebook


About the book:

Win Friends and Customers teaches readers the basics of how to listen with empathy and acknowledgements ­ it doesn¹t take an expert to derive valuable benefits from this method presented by author Lawrence J. Bookbinder.  A businessman who listens with empathy and acknowledgements when talking with a customer could increase sales of his product. A wife who listens in this manner when talking with her husband could enhance the affection between them.  This practice is applicable on both levels ­ the professional and the personal.

Readers might benefit in the following areas:
  • Emotional closeness with loved ones
  • Successful discussions with customers about their complaints
  • Pleasure from hearing a friend enthusiastically describe a rewarding experience
  • Sales of their products or services
  • Good relationships with people whose lifestyles are radically different from theirs
  • Constructive discussions with their business partner(s) about disagreements between them

internal use:
First contact: Dec 30
Rebecca Brown/The Cadence Group

format: print
arrived: Jan 15
started review:
Notified Rebecca that review is live:

copyright Book Dragon's Lair 2009-2015

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In accordance to the FTC guidelines, I must state that I make no monetary gains from my reviews or endorsements here on Book Dragon's Lair. All books I review are either borrowed, purchased by me, given as a gift, won in some kind of contest, or received in exchange for an honest review.